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IT Support Administrator (Sri Lanka)

  • Remote
    • Akkaraipattu, Eastern Province, Sri Lanka
    • Ambalangoda, Southern Province, Sri Lanka
    • Ampara, Eastern Province, Sri Lanka
    • Anuradhapura, North Central Province, Sri Lanka
    • Avissawella, Western Province, Sri Lanka
    • Badulla, Uva Province, Sri Lanka
    • Balangoda, Sabaragamuwa Province, Sri Lanka
    • Balapitiya, Southern Province, Sri Lanka
    • Bandaragama, Western Province, Sri Lanka
    • Bandarawela, Uva Province, Sri Lanka
    • Batticaloa, Eastern Province, Sri Lanka
    • Bentota, Southern Province, Sri Lanka
    • Beruwala, Western Province, Sri Lanka
    • Borella, Western Province, Sri Lanka
    • Chavakachcheri, Northern Province, Sri Lanka
    • Chilaw, North Western Province, Sri Lanka
    • Colombo , Western Province, Sri Lanka
    • Dambulla, Central Province, Sri Lanka
    • Dehiwala-Mount Lavinia, Western Province, Sri Lanka
    • Dematagoda, Western Province, Sri Lanka
    • Dickwella, Southern Province, Sri Lanka
    • Digana, Central Province, Sri Lanka
    • Diyatalawa, Uva Province, Sri Lanka
    • Eheliyagoda, Sabaragamuwa Province, Sri Lanka
    • Ella, Uva Province, Sri Lanka
    • Embilipitiya, Sabaragamuwa Province, Sri Lanka
    • Eravur, Eastern Province, Sri Lanka
    • Galle, Southern Province, Sri Lanka
    • Gampaha, Western Province, Sri Lanka
    • Gampola, Central Province, Sri Lanka
    • Habarana, North Central Province, Sri Lanka
    • Hambantota, Southern Province, Sri Lanka
    • Haputale, Uva Province, Sri Lanka
    • Hatton, Central Province, Sri Lanka
    • Hendala, Western Province, Sri Lanka
    • Hikkaduwa, Southern Province, Sri Lanka
    • Hingurakgoda, North Central Province, Sri Lanka
    • Homagama, Western Province, Sri Lanka
    • Horana, Western Province, Sri Lanka
    • Horowpathana, North Central Province, Sri Lanka
    • Ja-Ela, Western Province, Sri Lanka
    • Jaffna, Northern Province, Sri Lanka
    • Kaduwela, Western Province, Sri Lanka
    • Kalmunai, Eastern Province, Sri Lanka
    • Kalutara, Western Province, Sri Lanka
    • Kamburugamuwa, Southern Province, Sri Lanka
    • Kandy, Central Province, Sri Lanka
    • Kankesanthurai, Northern Province, Sri Lanka
    • Kataragama, Uva Province, Sri Lanka
    • Kattankudy, Eastern Province, Sri Lanka
    • Kayts, Northern Province, Sri Lanka
    • Kegalle, Sabaragamuwa Province, Sri Lanka
    • Kekirawa, North Central Province, Sri Lanka
    • Kelaniya, Western Province, Sri Lanka
    • Kesbewa, Western Province, Sri Lanka
    • Kilinochchi, Northern Province, Sri Lanka
    • Kinniya, Eastern Province, Sri Lanka
    • Kiribathgoda, Western Province, Sri Lanka
    • Kuliyapitiya, North Western Province, Sri Lanka
    • Kundasale, Central Province, Sri Lanka
    • Kurunegala, North Western Province, Sri Lanka
    • Kuruwita, Sabaragamuwa Province, Sri Lanka
    • Madampe, North Western Province, Sri Lanka
    • Maharagama, Western Province, Sri Lanka
    • Mahawewa, North Western Province, Sri Lanka
    • Mannar, Northern Province, Sri Lanka
    • Matale, Central Province, Sri Lanka
    • Matara, Southern Province, Sri Lanka
    • Medirigiriya, North Central Province, Sri Lanka
    • Mihintale, North Central Province, Sri Lanka
    • Mirissa, Southern Province, Sri Lanka
    • Monaragala, Uva Province, Sri Lanka
    • Moratuwa, Western Province, Sri Lanka
    • Mullaitivu, Northern Province, Sri Lanka
    • Mulleriyawa, Western Province, Sri Lanka
    • Narammala, North Western Province, Sri Lanka
    • Nawalapitiya, Central Province, Sri Lanka
    • Negombo, Western Province, Sri Lanka
    • Nikaweratiya, North Western Province, Sri Lanka
    • Nilaveli, Eastern Province, Sri Lanka
    • Nintavur, Eastern Province, Sri Lanka
    • Nugegoda, Western Province, Sri Lanka
    • Nuwara Eliya, Central Province, Sri Lanka
    • Oluvil, Eastern Province, Sri Lanka
    • Padaviya, North Central Province, Sri Lanka
    • Palaly, Northern Province, Sri Lanka
    • Panadura, Western Province, Sri Lanka
    • Passara, Uva Province, Sri Lanka
    • Pelmadulla, Sabaragamuwa Province, Sri Lanka
    • Peradeniya, Central Province, Sri Lanka
    • Piliyandala, Western Province, Sri Lanka
    • Point Pedro, Northern Province, Sri Lanka
    • Polgasowita, Western Province, Sri Lanka
    • Polonnaruwa, North Central Province, Sri Lanka
    • Pottuvil, Eastern Province, Sri Lanka
    • Puttalam, North Western Province, Sri Lanka
    • Ragama, Western Province, Sri Lanka
    • Rambukkana, Central Province, Sri Lanka
    • Ratmalana, Western Province, Sri Lanka
    • Ratnapura, Sabaragamuwa Province, Sri Lanka
    • Rattota, Central Province, Sri Lanka
    • Sigiriya, Central Province, Sri Lanka
    • Slave Island, Western Province, Sri Lanka
    • Sri Jayawardenepura Kotte, Western Province, Sri Lanka
    • Talawakele, Central Province, Sri Lanka
    • Talpe, Southern Province, Sri Lanka
    • Tangalle, Southern Province, Sri Lanka
    • Tellippalai, Northern Province, Sri Lanka
    • Thissamaharama, Southern Province, Sri Lanka
    • Trincomalee, Eastern Province, Sri Lanka
    • Ukuwela, Central Province, Sri Lanka
    • Unawatuna, Southern Province, Sri Lanka
    • Valaichenai, Eastern Province, Sri Lanka
    • Valvettithurai, Northern Province, Sri Lanka
    • Vavuniya, Northern Province, Sri Lanka
    • Wariyapola, North Western Province, Sri Lanka
    • Waskaduwa, Western Province, Sri Lanka
    • Wattala, Western Province, Sri Lanka
    • Weligama, Southern Province, Sri Lanka
    • Wellawaya, Uva Province, Sri Lanka
    • Wennappuwa, North Western Province, Sri Lanka
    • Yatiyanthota, Sabaragamuwa Province, Sri Lanka
    +121 more
  • LKR 60,000 - LKR 80,000 per month
  • Infrastructure

Job description

Join a UK-based company and build your career in a fully remote role.

We're looking for a highly organised and customer-focused IT Support Administrator to help deliver excellent support services to our clients and internal teams. This role combines helpdesk administration, reporting, asset management, supplier coordination, and customer support in a fast-paced remote environment.

Duties & Responsibilities

  • Act as the first point of contact for helpdesk tickets.

  • Assign and manage support tickets through Freshdesk.

  • Maintain and update Excel reports and operational trackers.

  • Monitor and report on helpdesk performance.

  • Maintain hardware and software asset inventories.

  • Assist with ordering technology equipment and software.

  • Liaise with suppliers regarding orders and replacements.

  • Respond to customer enquiries professionally and efficiently.

  • Maintain accurate records of support requests and resolutions.

  • Create and maintain technical documentation.

  • Escalate issues where required and coordinate with technical teams.

Benefits

  • Fully remote position.

  • 40 days paid holiday annually.

  • Opportunity to work with an international team.

  • Exposure to a wide range of technologies and business operations.

Working Hours

08:30 – 17:00 (UK Time) Monday to Friday

Job requirements

  1. Minimum 2 years' experience in technical support and administration.

  2. Strong Microsoft Office

  3. Excellent communication and customer service skills.

  4. Strong organisational skills and attention to detail.

  5. Ability to work independently and manage multiple priorities.

  6. Technical troubleshooting knowledge is advantageous.

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