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IT Support Administrator (Philippines)

  • Remote
    • Butuan City, Caraga (Region XIII), Philippines
    • Cagayan de Oro, Northern Mindanao (Region X), Philippines
    • Calamba, Calabarzon (Region IV-A), Philippines
    • Calapan , Mimaropa (Region IV-B), Philippines
    • Cebu City, Central Visayas (Region VII), Philippines
    • Davao , Davao (Region XI), Philippines
    • Iloilo City, Western Visayas (Region VI), Philippines
    • Koronadal , Soccsksargen (Region XII), Philippines
    • Laoag City, Ilocos (Region I), Philippines
    • Legazpi , Bicol (Region V), Philippines
    • Manila, National Capital Region, Philippines
    • Pagadian, Zamboanga Peninsula (Region IX), Philippines
    • San Fernando, Central Luzon (Region III), Philippines
    • Tacloban , Eastern Visayas (Region VIII), Philippines
    • Tuguegarao, Cagayan Valley (Region II), Philippines
    +14 more
  • ₱15,000 - ₱25,000 per month
  • Infrastructure

Job description

Join a UK-based company and build your career in a fully remote role.

We're looking for a highly organised and customer-focused IT Support Administrator to help deliver excellent support services to our clients and internal teams. This role combines helpdesk administration, reporting, asset management, supplier coordination, and customer support in a fast-paced remote environment.

Duties & Responsibilities

  • Act as the first point of contact for helpdesk tickets.

  • Assign and manage support tickets through Freshdesk.

  • Maintain and update Excel reports and operational trackers.

  • Monitor and report on helpdesk performance.

  • Maintain hardware and software asset inventories.

  • Assist with ordering technology equipment and software.

  • Liaise with suppliers regarding orders and replacements.

  • Respond to customer enquiries professionally and efficiently.

  • Maintain accurate records of support requests and resolutions.

  • Create and maintain technical documentation.

  • Escalate issues where required and coordinate with technical teams.

Benefits

  • Fully remote position.

  • 40 days paid holiday annually.

  • Opportunity to work with an international team.

  • Exposure to a wide range of technologies and business operations.

Working Hours

08:30 – 17:00 (UK Time) Monday to Friday

Job requirements

  1. Minimum 2 years' experience in technical support and administration.

  2. Strong Microsoft Office

  3. Excellent communication and customer service skills.

  4. Strong organisational skills and attention to detail.

  5. Ability to work independently and manage multiple priorities.

  6. Technical troubleshooting knowledge is advantageous.

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