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IT Operations & Support Coordinator (Sri Lanka)

  • Remote
    • Akkaraipattu, Eastern Province, Sri Lanka
    • Ambalangoda, Southern Province, Sri Lanka
    • Ampara, Eastern Province, Sri Lanka
    • Anuradhapura, North Central Province, Sri Lanka
    • Avissawella, Western Province, Sri Lanka
    • Badulla, Uva Province, Sri Lanka
    • Balangoda, Sabaragamuwa Province, Sri Lanka
    • Balapitiya, Southern Province, Sri Lanka
    • Bandaragama, Western Province, Sri Lanka
    • Bandarawela, Uva Province, Sri Lanka
    • Batticaloa, Eastern Province, Sri Lanka
    • Bentota, Southern Province, Sri Lanka
    • Beruwala, Western Province, Sri Lanka
    • Borella, Western Province, Sri Lanka
    • Chavakachcheri, Northern Province, Sri Lanka
    • Chilaw, North Western Province, Sri Lanka
    • Colombo , Western Province, Sri Lanka
    • Dambulla, Central Province, Sri Lanka
    • Dehiwala-Mount Lavinia, Western Province, Sri Lanka
    • Dematagoda, Western Province, Sri Lanka
    • Dickwella, Southern Province, Sri Lanka
    • Digana, Central Province, Sri Lanka
    • Diyatalawa, Uva Province, Sri Lanka
    • Eheliyagoda, Sabaragamuwa Province, Sri Lanka
    • Ella, Uva Province, Sri Lanka
    • Embilipitiya, Sabaragamuwa Province, Sri Lanka
    • Eravur, Eastern Province, Sri Lanka
    • Galle, Southern Province, Sri Lanka
    • Gampaha, Western Province, Sri Lanka
    • Gampola, Central Province, Sri Lanka
    • Habarana, North Central Province, Sri Lanka
    • Hambantota, Southern Province, Sri Lanka
    • Haputale, Uva Province, Sri Lanka
    • Hatton, Central Province, Sri Lanka
    • Hendala, Western Province, Sri Lanka
    • Hikkaduwa, Southern Province, Sri Lanka
    • Hingurakgoda, North Central Province, Sri Lanka
    • Homagama, Western Province, Sri Lanka
    • Horana, Western Province, Sri Lanka
    • Horowpathana, North Central Province, Sri Lanka
    • Ja-Ela, Western Province, Sri Lanka
    • Jaffna, Northern Province, Sri Lanka
    • Kaduwela, Western Province, Sri Lanka
    • Kalmunai, Eastern Province, Sri Lanka
    • Kalutara, Western Province, Sri Lanka
    • Kamburugamuwa, Southern Province, Sri Lanka
    • Kandy, Central Province, Sri Lanka
    • Kankesanthurai, Northern Province, Sri Lanka
    • Kataragama, Uva Province, Sri Lanka
    • Kattankudy, Eastern Province, Sri Lanka
    • Kayts, Northern Province, Sri Lanka
    • Kegalle, Sabaragamuwa Province, Sri Lanka
    • Kekirawa, North Central Province, Sri Lanka
    • Kelaniya, Western Province, Sri Lanka
    • Kesbewa, Western Province, Sri Lanka
    • Kilinochchi, Northern Province, Sri Lanka
    • Kinniya, Eastern Province, Sri Lanka
    • Kiribathgoda, Western Province, Sri Lanka
    • Kuliyapitiya, North Western Province, Sri Lanka
    • Kundasale, Central Province, Sri Lanka
    • Kurunegala, North Western Province, Sri Lanka
    • Kuruwita, Sabaragamuwa Province, Sri Lanka
    • Madampe, North Western Province, Sri Lanka
    • Maharagama, Western Province, Sri Lanka
    • Mahawewa, North Western Province, Sri Lanka
    • Mannar, Northern Province, Sri Lanka
    • Matale, Central Province, Sri Lanka
    • Matara, Southern Province, Sri Lanka
    • Medirigiriya, North Central Province, Sri Lanka
    • Mihintale, North Central Province, Sri Lanka
    • Mirissa, Southern Province, Sri Lanka
    • Monaragala, Uva Province, Sri Lanka
    • Moratuwa, Western Province, Sri Lanka
    • Mullaitivu, Northern Province, Sri Lanka
    • Mulleriyawa, Western Province, Sri Lanka
    • Narammala, North Western Province, Sri Lanka
    • Nawalapitiya, Central Province, Sri Lanka
    • Negombo, Western Province, Sri Lanka
    • Nikaweratiya, North Western Province, Sri Lanka
    • Nilaveli, Eastern Province, Sri Lanka
    • Nintavur, Eastern Province, Sri Lanka
    • Nugegoda, Western Province, Sri Lanka
    • Nuwara Eliya, Central Province, Sri Lanka
    • Oluvil, Eastern Province, Sri Lanka
    • Padaviya, North Central Province, Sri Lanka
    • Palaly, Northern Province, Sri Lanka
    • Panadura, Western Province, Sri Lanka
    • Passara, Uva Province, Sri Lanka
    • Pelmadulla, Sabaragamuwa Province, Sri Lanka
    • Peradeniya, Central Province, Sri Lanka
    • Piliyandala, Western Province, Sri Lanka
    • Point Pedro, Northern Province, Sri Lanka
    • Polgasowita, Western Province, Sri Lanka
    • Polonnaruwa, North Central Province, Sri Lanka
    • Pottuvil, Eastern Province, Sri Lanka
    • Puttalam, North Western Province, Sri Lanka
    • Ragama, Western Province, Sri Lanka
    • Rambukkana, Central Province, Sri Lanka
    • Ratmalana, Western Province, Sri Lanka
    • Ratnapura, Sabaragamuwa Province, Sri Lanka
    • Rattota, Central Province, Sri Lanka
    • Sigiriya, Central Province, Sri Lanka
    • Slave Island, Western Province, Sri Lanka
    • Sri Jayawardenepura Kotte, Western Province, Sri Lanka
    • Talawakele, Central Province, Sri Lanka
    • Talpe, Southern Province, Sri Lanka
    • Tangalle, Southern Province, Sri Lanka
    • Tellippalai, Northern Province, Sri Lanka
    • Thissamaharama, Southern Province, Sri Lanka
    • Trincomalee, Eastern Province, Sri Lanka
    • Ukuwela, Central Province, Sri Lanka
    • Unawatuna, Southern Province, Sri Lanka
    • Valaichenai, Eastern Province, Sri Lanka
    • Valvettithurai, Northern Province, Sri Lanka
    • Vavuniya, Northern Province, Sri Lanka
    • Wariyapola, North Western Province, Sri Lanka
    • Waskaduwa, Western Province, Sri Lanka
    • Wattala, Western Province, Sri Lanka
    • Weligama, Southern Province, Sri Lanka
    • Wellawaya, Uva Province, Sri Lanka
    • Wennappuwa, North Western Province, Sri Lanka
    • Yatiyanthota, Sabaragamuwa Province, Sri Lanka
    +121 more
  • LKR 60,000 - LKR 80,000 per month
  • Infrastructure

Job description

Be part of a growing UK-based business while working remotely

We're looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.

Duties & Responsibilities

  • Coordinate incoming support requests and ticket allocation.

  • Monitor and report on helpdesk activity.

  • Maintain operational reports and performance trackers.

  • Manage hardware and software inventories.

  • Coordinate equipment purchases and replacements.

  • Work with suppliers and vendors to resolve equipment-related matters.

  • Assist with customer enquiries and issue resolution.

  • Maintain support documentation and process guides.

  • Collaborate with technical teams to ensure efficient service delivery.

What you’ll get

  • Fully remote role.

  • 40 days paid holiday annually.

  • Opportunity to gain exposure to IT operations and service delivery.

  • Work with a dynamic international team.

Working Hours

08:30 – 17:00 (UK Time), Monday to Friday

Job requirements

  1. Minimum 2 years' experience in administration, helpdesk support, or technical support.

  2. Strong organisational and coordination skills.

  3. CRM systems and Microsoft Office proficiency.

  4. Strong communication skills.

  5. Customer-focused and solution-oriented mindset.

  6. Ability to manage multiple priorities effectively.

  7. A reliable internet connection (fibre preferred).

  8. A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).

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